In this article, we will go over how to reset a password and when a password needs to be reset.
NOTE: All users must reset their password the first time they log into m-Post. If they get an error code that their password has expired, they simply just need to enter a new one based on the Company Password Policy.
For an in-depth look at setting a company password policy, please see the Help Center article, Setting Your Company Password Policy.
How to Reset a Password in GuardTek
NOTE: To reset a password, you must have access to the Users drop-down option in Settings.
1. Hover over the Settings module and click the Users option.
2. In the user list view, find the password user and click the green pencil edit icon in the Action column.
3. In the General Information pop-up window, enter a new password based on the Company Password Policy in the Password field.
4. Once the password has been reset, click the green Update button at the bottom right-hand corner of the page.
How to Reset an Expired Password on m-Post
To reset an expired password on m-Post:
1. Follow the prompts based on the platform your device is on.
For an Apple device (iOS), you must enter your current password and create a new one based on your company's password policy. Contact your immediate supervisor for additional direction if you do not know your company's password policy. You must enter the new password you created twice to verify it.
For an Android device, you must create a new password based on your company's password policy. Contact your immediate supervisor for additional direction if you do not know your company's password policy. You must repeat the new password you created twice to verify it.
iOS Android
When Does a Password Need to be Reset?
There are 2 occasions when a user will need to reset their password.
1. A password must be reset when a m-Post user logs onto the app for the first time.
When a System Admin or Supervisor creates a new User, they also generate a password.
NOTE: This password is temporary.
When a m-Post user logs on with the password created upon setup, they will be prompted to reset their password. How to Reset a Password on m-Post
2. When the expiration date has passed as set up in the Company Password Policy.