How can we help?

Users

• Add a new User
• Resetting a password
• General Information Details
• Deleting Users
• Add (or remove) Post Assignment
• Assign multiple users to a post (bulk assignment)

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Activity / Incident Templates

• Add an Activity/Incident Template
• Add a Group of Questions
• Add a Question
• Email & SMS Notifications
• Set Conditions
• Schedule an Activity/Incident Report

See all 8 articles

Tours / Patrols

• Add a Tour
• Add Tag to a Tour (Tour Checkpoints)
• Edit Tour Settings
• Edit Tag in a Tour (Tour Checkpoints)
• Scheduling Tours
• Tour Notifications

Reporting

• How to Set Up a Customized Excel Extract for Activity/Incident Reports
• How to set up Attendance Tracking Automatic Reporting (shifts worked)
• How to set up Automatic Reporting for Tours Checkpoints
• How to set up Logbook Activities Automatic Reporting
• How to Convert CVS Excel Files (.csv) to Excel Workbook format (.xlsm)
• How to set up Automatic Reporting for Tours and Tour Incidents

Scheduling (Time & Attendance)

• Create a Shift Schedule
• Delete a Shift Schedule
• Set Up Scheduled Shift Notifications (Email & SMS)
• Delete a Scheduled Shift Assignment
• How to Assign an Operative to a Shift Schedule

Visitors Management

• How to create a badge template (Badge Editor)
• How to assign NFC badge to a visitor (fast check-in/check-out)
• How to delete, edit or add a new contact to the Employee / Tenant Directory

Post Orders

• Create New Instruction / Post Order
• Search for an Instruction / Post Order
• Delete an Instruction / Post Order
• Copy an Instruction / Post Order
• Client Instructions Pending Approval
• Editing Existing Instructions (saving previous acknowledgments history)

Geofencing

• Add a Geofence
• Editing a Geofence

Equipment

• Add Equipment
• Add Lone Worker Protections
• Move/Reassign Equipment to another Post
• Set-up Lone Worker Protection

User ID Tags

• Add User ID Tag

Keys/Assets

• Delete / Deactivate a Key or Asset
• Keys/Asset Tracking Real Time
• Restrict access to a Key or Asset
• Add a New Key or Asset

Accessing your account

• Logging in to the Web Portal

m-Post & Patrol (Android)

• Setup a new Android Device (Access the Google Play Store)
• Download m-Post and Patrol (Android)
• What kind of Android device works best with GuardTek m-Post and Patrol?
• What size data plan should I get for use with m-Post or Patrol? (How much data do I need?)
• What NFC tag works best?
• Connections: Technical Considerations

FAQs

• New INSTANT MESSAGE feature
• Is there is a way to automate reports?
• Finding the IMEI
• Can clients be given access to view GuardTek activity?

Announcements

• ★ GuardTek m-Post v1.4.78 Change to TOURS Page
• ★ What's New? 18 April 2018 - Updates Improve Data Filtering Options
• ★ Using the “Worker Card” compliance and notification feature
• Your community is ready for users
• Welcome to the Trackforce Help Center!