FAQ: Why Do I Get the Error, "Unknown Tag" When Scanning a Tag?

IN this article we will answer the frequently asked question, why do I get the error, "Unknown Tag" when Scanning a Tag?


Tag is scanning as "Unknown Tag".

The serial number displays and appears on logbook as unknown.


The tag has not yet been added in GuardTek.


See the Help Center articles:

Adding an NFC Tag to a Tour Via the Logbook

m-Post User Training - Adding NFC Tags (Android)

Adding a Tour with NFC Tags on an iOS Device with the m-Post App

Editing a Tag in a Tour - Tour Checkpoints


Additional Problem

Pop up appears "Unknown Tag" and does not display on the logbook.


There could be a conflict, the tag might have been added as two separate types or tag could be damaged.


The tag will most likely have to be replaced.

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