FAQ: Why Do I Get the Error, "Unknown Tag" When Scanning a Tag?

IN this article we will answer the frequently asked question, why do I get the error, "Unknown Tag" when Scanning a Tag?

Problem

Tag is scanning as "Unknown Tag".

The serial number displays and appears on logbook as unknown.

Issue

The tag has not yet been added in GuardTek.

Solution

See the Help Center articles:

Adding an NFC Tag to a Tour Via the Logbook

m-Post User Training - Adding NFC Tags (Android)

Adding a Tour with NFC Tags on an iOS Device with the m-Post App

Editing a Tag in a Tour - Tour Checkpoints

Additional Problem

Pop up appears "Unknown Tag" and does not display on the logbook.

Issue

There could be a conflict, the tag might have been added as two separate types or tag could be damaged.

Solution

The tag will most likely have to be replaced.