FAQ: Why is an NFC Tag is Not Scanning?

In this article we will troubleshoot the issue of an NFC tag not scanning. 


No audible confirmation tag is scanning


NFC is disabled


Go to your phone's Settings app
In the search option type NFC
Make sure NFC and contactless payments is enabled

Additional Possible Issues:

Device does not have NFC capabilities 

No Android/Google Pay capabilities


See the Help Center Articles: iOS Requirements and Android Requirements

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