Troubleshooting: Unable to See Reports/Tours on iOS m-Post

In this article we will troubleshoot the issues of an iOS user unable to see reports or tours on the m-Post app.

Please see the Help Center Article: m-Post User Training - Reports (iOS)


Incorrect Role

By default, only users with an officer login can conduct tours and complete reports on iOS m-Post app.


1. Create separate officer login

Please see the Help Center Article: Adding a New User in GuardTek

2. Contact Support

Under certain circumstances, Support can enable supervisors to have access to tours and reports on post
Rights that need to be enabled: 






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