In this article, we will answer the frequently asked question: what do I do if I can't find a user in my system?
Three potential causes would make it more difficult to find a user.
Issue 1:
The User does not have any Post Assignments.
Solution 1:
Change the Client search field to Users Without Post Assignment to view any unassigned Users and assign a Post Assignment.
Issue 2:
The User you are searching for has a higher permission level than you.
Solution 2:
Contact your Site Admin to confirm this.
Issue 3:
The User has been deleted.
Solution 3:
Contact your Success Specialist to retrieve this User if needed.