Important remark: if any guardroom is interfaced (linked to an external scheduling software) please contact your CSS prior to creating guard or site supervisor acccounts because those might already have been automatically created.
1. Go to Users page under Settings menu.
2. Click on the green button Add a User in the upper right corner.
This will open a tile with several fields to fill in (not all), divided into 2 sections: General Information and User Privileges (groups of predefined user rights).
3. Start in section #1 General Information (* mandatory):
Role*: define user account type from which comes user rights and basic accesses.
To summarize: guard = reports/tours, site supervisor = operational follow-up, administrator = global management, customer = consultation.
Skills: used to define a profile/function/company as simple information.
Last Name*: encode here user's last name.
First Name*: and here his first name.
Sex: if needed you can precise gender of user.
Picture: if needed you can add here a picture (jpg file, the lighter the better).
Email: encode here an email adress to prepare future notifications.
Language Preference*: choose a language from the one available in the list.
Login*: define here an unique username (without space). System will show a green V if it's well unique, if not please adapt.
Password*: encode here a password (according to security rules defined for your platform) or click on Generate password to create an unique and valid password (watch out for lower/upper case).
Reset 2 Factor Authentification token: click here the unlink and recreate a qr code to link the account to an external authenficator for the next user connection.
Permission level*: the Role selected at the very top will also automatically define a level (guard = 0, site supervisor = 30) that you can adapt individually. This permission level will create a hierarchy among users: 30's being able to see users 29 and lower but unable to see higher users.
User interface code: ignore this field. It will automaticaly filled by user identification references in the cas of using an external scheduling software generating user accounts itself.
Phone: fill here a phone number that could be use for text or vocal notifications.
Remove messages from the inbox when they are sent by email: allow to "hide" received messages inside the GuardTek messaging module if an email adress has been defined in 6th field earlier, to avoid double emails in your Gt inbox, as it was already received in your external inbox.
Non-Billable: useful when using GuardTek as billing base. Don't hesitate to contact our customer support for more infos.
Push to talk channel preemption: define user as prioritary on Push-To-Talk channels.
4. The 2nd part User Privileges lists all existing User Groups on your platform (according your permission level) to allow you to activate them to give linked rights.
Link user to an User Group by activating the switch on Yes.
REMARK: in cas of conflictual cumulative user rights, a waived right will always prevail on an authorised right, so that control stays strict on any sensitive rights.
Consult User Groups article to have more informations.
5. Click then on Update to reach last step.
6. The list of all Guardrooms (that your user has access to) is shown and allows you to check one or several checkboxes to select the guardrooms the user you're creating will get access to.
7. Finally click on Validate.
The user account is now created.