In this article we will go over the action required when you get the error message, Incorrect device setting.
Incorrect device setting
This error message will display when the device has not been registered properly.
It may have been added as an Equipment on GuardTek, but requires to be added as a license.
Device Replacement
If you need to replace an existing license with a new device please see this article for using our Replace feature:
New License
If you need an additional license activated, please contact Sales at sales@trackforce.com or by Phone at +1 (845) 474-0033 ext. 3, have your device IMEI ready.