In this article, we'll review the actions you must take when you get the error message, Incorrect device setting.
Incorrect device setting
This error message will display when the device has not been correctly registered.
It may have been added as Equipment on GuardTek but requires to be counted as a license.
If you need to replace an existing license with a new device, please see this article for using our Replace feature:
If you need an additional license activated, please contact Sales at firstname.lastname@example.org or by Phone at +1 (845) 474-0033 ext. 3
Please have your device IMEI ready.