Purpose of Article: If a user receives a message similar to the following when attempting to enter their personal information into the Self Service Registration screen in the Portal:
This article will describe how to go about getting that error message resolved.
If a user is receiving this type of error message when they attempt to enter in their personal information, it is most likely because one of the necessary pieces of information required for registration (social security number, date of birth, and email address) does not exist yet under the respective employee's profile record.
The social security number is located on the Employee Payroll Profile screen under the Payroll tab:
Select the employee and click on the Show button to display the social security number associated with the employee in question:
The birth date is located on the Employee TLM Profile screen under the TLM tab:
Once selecting the employee, the field is under the Personal tab on the left:
The email address is also located on the Employee TLM Profile screen under the TLM tab:
After selecting the employee, the field is under the Main tab on the left towards the bottom of the screen:
Please ensure that all of the fields in question have a value associated with them, and additionally that those values are valid and correct. Once this has been confirmed, the employee should be able to attempt the registration process again and will hopefully no longer receive the error message in question at that point.
NOTE: If you are receiving the error message in question when attempting to register but do not have access to view or edit the above fields, please contact your HR department or your internal Administrator and they should be able to assist you further.