In this article we will go over how to set up notifications in Vantage.
Page Supervisor for Unconfirmed Posts is used to notify a Supervisor when sign-in does not occur within the specified range. An option is also available for notifications for Scheduled Openings. Three setup areas are required:
1. Location Master: Supervisor to be notified.
2. Post Master: Number identifying the Post.
Tour Master: Time to notify and method of notification. Options can be defaulted in Division Settings.
To set Tour Master default for Supervisor Notifications:
1. Select Division Settings from Tools menu.
2. Click Vantage tab
3. Click Edit button.
4. Check box to Page Supervisor for Unconfirmed Posts.
5. Enter amount of minutes after Tour begins to determine when Supervisor should be notified.
6. Click Save.
IMPORTANT: This Vantage setting will only affect new Tours created. Technical Support can mass update all existing Tours if necessary.
Assign Supervisor and contact information for notifications of unconfirmed Posts.
To Enter Supervisor:
1. Click Location tab in Location Master.
2. Select Supervisor.
3. Supervisor Master must contain the following:
Email 1 (Email 2 is optional) = With Email notification option selected in Tour Master (described further below).
Text Messages: Can be sent by using the formats below.
NOTE: these are subject to change.
- AT&T – firstname.lastname@example.org
- Verizon – email@example.com
- T-Mobile – firstname.lastname@example.org
- Sprint PCS - email@example.com
- Virgin Mobile – firstname.lastname@example.org
- US Cellular – email@example.com
- Nextel - firstname.lastname@example.org
- Boost - email@example.com
- Alltel – firstname.lastname@example.org
4. Click Save.
Set notification option, time, and method.
To Set/Edit Supervisor Paging options:
1. Click Vantage tab in Tour Master.
2. Click Edit.
3. Check box to Page Supervisor for Unconfirmed Posts.
4. Enter amount of minutes after Tour begins to notify Supervisor.
5. Select Send Mail for During Tour Check-In Notification.
6. Click Save.
From: VANTAGE@valiant.com [mailto:VANTAGE@valiant.com]
Sent: Thursday, April 30, 2009 3:15 PM
To: Kim Romano
Subject: Missed Sign-In
The following Tour has not been confirmed-in:
Customer: 5252 - A-ACME COMPANY
Location: 2 - 123 EAST ST.
Post: LOBBY - LOBBY
Time: 15:10 - 17:00
Employee: BROWN, YVONNE