In this article we will go over some common troubleshooting solutions for the frequently asked question, why does a user get kicked off the m-Post app?
- Overview: Why Does a User Get Kicked Off the m-Post App?
- Data Connection - Multiple Users on the Same Account
- Kicked Off While Completing a Form Element
- Kicked Off All the Way to the Login Screen
- Device Maintenance - Best Practices
Overview: Why Does a User Get Kicked Off the m-Post App?
We typically see this issue with mobile devices with limited memory or computing storage. The m-Post App uses little data yet most users that get kicked off are commonly running other applications in the background that require a lot of data and some devices are forced to close one app to allow for the function of another.
Unfortunately, Trackforce gets the blame for a user getting "kicked off" and users think there is something wrong with the m-Post App, when in fact it is the device that is shutting down the app.
Because m-Post is typically the app left open the longest and using the most functions, (i.e. GPS, Camera access, etc.) the device will in some cases shut m-Post down to use those functions on another app, causing to users to believe there is an issue with the m-Post app.
Data Connection - Multiple Users on the Same Account
When multiple users share the same login and password for multiple devices on the same account they can be kicked off. This can result from one device experiencing low or lost data connection and the system not reconnecting because it already recognizes another m-Post user logged in.
Kicked Off While Completing a Form Element
When an App user gets kicked off of the m-Post App while trying to complete a form element it is usually related to limited device memory or too many other apps running in the background.
It is always best to shut a device off and reboot it before each shift to help eliminate this type of issue.
Kicked Off All the Way to the Login Screen
When an App user gets kicked off of the m-Post App all the way back to the login screen this is definitely related to a device apps running in the background.
This issue can be resolved by simply logging off the m-Post App and shutting the device off (closing the other apps) and then turning it back on. This is often referred to as a soft reset.
Device Maintenance - Best Practices
Simply shutting the device down for a minute and completing a reboot periodically, will clean up the device and shut down other applications running in the back ground.
The amount of routine shut downs required from time to time really depends on the size of the device memory, but users should shut down and re-boot often based on the device manufactures guidelines.
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