FAQ: Why was a Newly Created Automatic Report Not Received?

In this article we will go over the 4 part troubleshooting for the frequently asked question: Why was a Newly Created Automatic Report not Received?

Problem

A new scheduled Automatic Report was set up but the user apparently did not receive it as scheduled. 

Environment

The recipient checked their inbox at the scheduled time but the automatic reports apparently were never delivered.

Cause

1. The recipient's email was entered incorrectly.  (i.e. an extra letter, space or incorrect domain).

2. The email was received but was flagged and went into the recipient's spam / trash / junk folder or was placed in quarantine by the firewall safety protocols. 

3. The Trackforce and / or Guardtek domains have not been white-listed by the recipient's IT department or email host.

Resolution 

1.  Verify that the recipient's email is correct.

2. Have the recipient check their Spam / Trash / Junk Filters.   If the Automated Report email is in one of those folders and mark the email as "Not Junk"

If the Automated Report email is in one of those folders also request that they have their IT department or email host White List the following domains and IP Addresses:

@trackforce.com

@guardtek.net

Trackforce IP Address

3. GuardTek mail servers are in France so the recipient's safety firewall protocols may include filters that may flag foreign servers.  Request that they have their IT department or email host White List the following domains and IP Addresses:

@trackforce.com

@guardtek.net

Trackforce IP Address