FAQ: How Can I Edit Completed Fields on Pending Reports

In this article we will go over the 4 part troubleshooting for the frequently asked question: How can I edit a completed field on pending reports?

Problem

A m-Post or Post user needs to edit an already completed activity template field.

Environment

The m-Post user is trying to update or edit the pending report but is unable to access the field. 

A Post user is trying to update or edit the pending report but is unable to access the field (grayed out).

Cause

A restriction on editing an already completed activity template field. 

Resolution

Additional permissions must be enabled to edit already completed fields on pending reports.

Please contact Support to enable this feature.