Q: I Can’t Find a User in My System

There are 3 potential causes that would make it more difficult to find a user that the steps provided here.  

1. The User does not have any Post Assignments.  
   • Change the Client search field to: “Users Without Post Assignment” to view any unassigned Users and assign a Post Assignment.
     
     
2. The User you are searching for has a higher permission level than you.  
   • Contact your Site Admin to confirm this. 
     
     
3. The User has been deleted. 
   • Contact your Success Specialist to retrieve this User if needed.