In this article we will answer the frequently asked question, what do I do if I can't find a user in my system?
There are 3 potential causes that would make it more difficult to find a user that the steps provided here.
The User does not have any Post Assignments.
Change the Client search field to: “Users Without Post Assignment” to view any unassigned Users and assign a Post Assignment.
The User you are searching for has a higher permission level than you.
Contact your Site Admin to confirm this.
The User has been deleted.
Contact your Success Specialist to retrieve this User if needed.