Understanding User Roles and Permission Levels

A User’s Role will determine the features, settings, and data the User has access to. 

A User's Permission Level is used to create a hierarchy of User Management, controlling who a User is authorized to view and manage.  

User Roles 

User roles are completely customizable, however new Guardtek accounts will start with 3 default User Roles, including:  

1. Officers: designed for your primary data collectors (Guards/workers). 
   • Grants all the basic rights necessary to use a device (Computer, tablet, or phone) for data collection.  
   • "No remote access" means they must use authorized devices only. 
     
     
2. Supervisors: designed for your system managers.  
   • Grants access to the Settings tab and additional rights for quick access from any internet-connected computer. 
     
     
3. Clients: designed for clients and other customer representatives  
   • Grants basic viewing rights only, meaning no collection or managing of data. 

 Other roles that are available per request. Contact your Customer Success Specialist.  

Permission Levels

A user’s Permission Level will allow them to view other Users on GuardTek who have either an equal or lesser permission level. For example, a Supervisor at level 30 can view all Users on the platform that have a level 30 and below, but he cannot view the site administrator who has a higher permission level. 

Top-level users at Permission Level 90, will be added to all new sites created automatically. 

Customizing User Roles

Click here to learn more about Customizing User Roles.