In this article we will define the User Roles and Permission Levels and share some customized examples.
A User’s Role will determine the features, settings, and data the User has access to.
A new Guardtek accounts will start with 3 default User Roles:
1. Officer: The Officer role is designed for your primary data collectors (Guards/workers).
An Officer has all the basic rights necessary to use a device (Computer, tablet, or phone) for data collection.
The "No remote access" option means they must use authorized devices only.
2. Supervisor: The Supervisor role is designed for your system managers.
A Supervisor has access to the Settings tab and additional rights for quick access from any internet-connected computer.
3. Client: The Client role is designed for clients and other customer representatives
A Client has basic viewing rights only. A Client has no access to the collection or managing of data.
You can customize a User Role to include a more descriptive title for a GuardTek User.
For example, many Users add custom Users such as Dispatcher or Site Manager:
Other roles that are available per request. Contact your Customer Success Specialist.
A User's Permission Level is used to create a hierarchy of User Management, controlling who a User is authorized to view and manage.
A User’s Permission Level will allow them to view other Users on GuardTek who have either an equal or lesser permission level.
For example, a Supervisor at level 30 can view all Users on the platform that have a level 30 and below, but he cannot view the site administrator who has a higher permission level.
Top-level users at Permission Level 90, will be added to all new sites created automatically.
Customizing User Roles
Click here to learn more about Customizing User Roles.