Understanding GuardTek User Roles and Permission Levels

In this article we will define the User Roles and Permission Levels and share some customized examples.

• User Roles
• Permission Levels
• Customizing User Roles

User Roles 

A User’s Role will determine the features, settings, and data the User has access to. 

A new Guardtek accounts will start with 3 default User Roles:

1. Officer:  The Officer role is designed for your primary data collectors (Guards/workers). 

An Officer has all the basic rights necessary to use a device (Computer, tablet, or phone) for data collection.  

The "No remote access" option means they must use authorized devices only. 

2. Supervisor: The Supervisor role is designed for your system managers.  

A Supervisor has access to the Settings tab and additional rights for quick access from any internet-connected computer. 

3. Client: The Client role is designed for clients and other customer representatives  

A Client has basic viewing rights only. 

A Client has no access to the collection or managing of data. 

NOTE: You can customize a User Role to include a more descriptive title for a GuardTek User. 

For example, many Users add custom Users such as Dispatcher or Site Manager:

 Other roles that are available per request. Contact your Customer Success Specialist.  

Permission Levels

A User's Permission Level is used to create a hierarchy of User Management, controlling who a User is authorized to view and manage.  

A User’s Permission Level will allow them to view other Users on GuardTek who have either an equal or lesser permission level.

For example, a Supervisor at level 30 can view all Users on the platform that have a level 30 and below, but he cannot view the site administrator who has a higher permission level. 

Top-level users at Permission Level 90, will be added to all new sites created automatically. 

Customizing User Roles

GuardTek’s ability to be highly customizable is one of its strongest suits. That includes user roles and groups.

Any roles or group has basic rights associated with them that can be adjusted to fit your business needs and objectives.  

For example – we can create an “Admin Officer Group” that has the right to view and manipulate items within the solution, like creating tours – when normally, officers are not granted those types of permissions.

Just keep in mind that all these customizations are handled by your Success Specialist. 

If you would like to inquire more about making changes to user groups/roles - please do not hesitate to contact your Success Specialist or our Support team at support@trackforce.com.