Incorrect device setting.
This error message will display when the device has not been registered properly. It may have been added as an Equipment on GuardTek, but requires to be added as a license.
If you need to replace an existing license with a new device please see this article for using our Replace feature:
If you need an additional license activated, please contact Sales at firstname.lastname@example.org or by Phone at +1 (845) 474-0033 ext. 3, have your device IMEI ready.