M-Post User Training - Synchronizing a Device (Android)

In this article we will go over how to synchronize an Android device.

What is synchronizing a device?  When changes are made on the Guardtek web portal they will no go "live" on the m-Post app immediately.  For the changes to be visible and accessible in the m-Post app the device must synchronize to the Guardtek web portal.

This process normally takes place automatically when you login, but if you need to manually synchronize the app you can follow these instructions.

There are 2 ways to synchronize an iOS device:

• How to Synchronize an Android  Device While Logged in
• How to Synchronize an Android Device Before Logging in

How to Synchronize an Android Device While Logged in

If there is a user currently logged in to m-Post and you have made some configuration changes, then make sure you have the user synchronize to have the latest versions.

Click on the menu button (  ) in the top left side corner of the screen to open the side menu.

From this menu select the Synchronization (  ) option and let the app finish downloading the data.

How to Synchronize an Android Device Before Logging in

If there is no one logged in to the phone there is still a way to synchronize the app with the data linked to the m-Post license. Sometimes this needs to be done to troubleshoot devices when you are transferring licenses from one device to another.

Slide from the left of the screen to the right to open up a hidden menu screen. Or, click on the menu button (  ) in the top left side corner of the screen.

From this menu select the Synchronization ( ) option and let the app finish downloading the data before logging in. When you are using this to troubleshoot a newly registered device, you should see the Device ID or Device Name update to the newly assigned Device Name.