GuardTek Help Center

Resetting a password

It's common for a user to forget or misplace a password. Luckily, it is very easy to reset it.

If you are able to access Users, you can reset a password.

 

Go to Settings>Users

 

In the list view that appears, find the user and click Edit

 

In the pop-up window, look for the Password field. Enter a new password.

Note #1: A password must be at least 8 characters and can be any combination of letters, numbers, or special characters. It is also case sensitive.

Note #2: If there is a password visible, this means the user has not logged in at a computer and changed his temporary password. m-Post and Patrol only users (a.k.a. device only users) will never be prompted to change their temporary password.

Once done, click Update.

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Comments

  • Avatar
    Alexandru Ursan

    If you are able to access Users, you can reset a password.
    What if you are not able to access Users ?

  • Avatar
    Moises Padilla

    Passwords can only be reset from the Users page. You would need to have someone with access to reset it.

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