Learn how to use the three components of missed scheduled tour analysis to manage your tours more efficiently: Anomaly, Notification, and Rapid Report.
Overview
With Missed Scheduled Tour Analysis, GuardTek provides a comprehensive solution for monitoring missed tours and addressing issues in a timely manner. By using Anomaly, Notification, and Rapid Report features together, you can track missed tours and take corrective action to ensure optimal performance.
Missed scheduled tour analysis
Track missed tours and take corrective action by using the following tools.
Anomaly
The Missed Scheduled Tour Anomaly is triggered when the system is certain that a tour was missed. This occurs when the scheduled start time, tour duration, and grace period have elapsed. The tour duration must be set for this anomaly to be triggered. A comment is mandatory to close the anomaly.
Notification
The notification for a missed tour is triggered in the same way as the anomaly. The notification is email-only and can be set in Settings > Tours. To set the notification, select the Email icon in the row of the tour you wish to set the notification on and choose Missed tour.
The email notification contains the Missed Time, Site, Tour Name, Duration, and Grace Period and is sent to the specified recipients.
The missed tour notification should not be confused with the Tour Breakdown by Volume notification, which is created in the Tour Breakdown by Volume tab of the Tour Scheduling page.
Rapid report
The Missed Scheduled Tour Rapid Report provides more tour detail and is available as a CSV file in Reporting Tool > Rapid Reports. To view it, users must have both the RAPID_REPORTS and RAPID_REPORTS_MISSED_SCHEDULED_TOUR rights.
The report contains the following fields: Scheduled Tour Start Date/Time, Tour Duration, Tour Grace Period, Anomaly Comment (if it exists), Acknowledged (if it exists), Acknowledging User (if it exists), Guardroom Name, and Tour Name.
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