User Receives Message Stating Their Account is Suspended or Locked When Attempting to Log Into Mobile App

Purpose of Article:  If a user receives a message similar to the following when attempting to log into the Mobile app:


This article will describe how to reset your account and log into the app successfully.




If you are receiving this message, please click on the “Forgot Password?” link on the main Sign-In screen:


And on the next screen, type in the username/email address associated with your account and press the "Request" button:


Once the system confirms sending a verification email to your email address, you will need to navigate to your email inbox, click on the verification link inside the email delivered there, and choose to always open the link with the Valiant Mobile app:


You will be redirected back into the app, where you will be shown your security question and prompted to type in the answer, and once the correct response has been entered, you will be prompted to create a new password.  Once your new password has been entered and confirmed in both fields, press the "Change Password" link below to reset your password and bring your account back into good standing:


You can then return to the app's main Sign-In screen and should be able to log in successfully at that point.

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