Vantage - Messaging Instructions

In this article we will go over how to use the Vantage Messaging feature.

NOTE: Vantage™ Messaging gives managers, supervisors and dispatchers the ability to leave introductory and broadcast messages for the company or individual employees.

Individuals who have the ability to send messages are given a Supervisory ID Number and Password to enter into the Vantage™ Messaging System at the time when the number in question is ordered and configured.

• How to Use Vantage™ Messaging
• Further Explanations of Message Types
  • Introductory Message

  • Broadcast Message

  • Individual Messages (Message to Employee)

How to Use Vantage™ Messaging

To use Vantage™ Messaging:

• Dial the Vantage™ “800” number
• When prompted for Employee (or Social Security No.), enter the Supervisor User No
• When prompted, enter your Password
• You’ll then hear a series of options, these are all the current options Available at this time:

1. 1. Press 1 for Record New Introductory Message
   2. Press 2 for Delete Current Introductory Message
   3. Press 3 for Record New Broadcast Message
   4. Press 4 for Delete Current Introductory Message
   5. Press 5 for Record Message To Employee
   6. Press 0 to End Call

Further Explanations of Message Types

1. Introductory Message

This message is played instead of the default, “Thank you for calling Vantage”.  Example. “Welcome to XXX Call-In System”.

To either record or delete an introductory message, dial into the Vantage™ Messaging System and press 1 to record a new message or press 2 to delete the current message.
If you want to record a new message over the current one, you do not have to delete the current introductory message; the system will record over it.

2. Broadcast Message

This message is played to every employee once the employee call-in or call-out has been confirmed. Ex. “Please call dispatch if you are available to work on July 4^th”.

To either record or delete a broadcast message, dial into the Vantage™ Messaging System and press 3 to record a new message or press 4 to delete the current broadcast message.
If you want to record a new message over the current one, you do not have to delete the current broadcast message; the system will record over it.

3. Individual Messages (Message to Employee)

Once the employee dials in and his call-in or-out is confirmed, Vantage™ will let the individual                    know that he or she has a message after the broadcast message is played.  The employee has the            option to press 1 to listen to the message or press 2 to skip the message.  Once the employee                    listens to the message, they have the ability to save or delete the message.

To record an individual message, dial into the Vantage™ Messaging System and press 5 to record the message, the system will prompt you to enter the employee’s ID #.