Setting Up Lone Worker Protections – GuardTek Help Center

In this article we will go over how to setup lone worker protections and what the individual lone worker protection options are.

How to Setup Lone Worker Protections - Android
How to Set up Lone Worker Protections - iOS
Summary of Lone Worker Protection Options - Android
Summary of Lone Worker Protection Options - iOS

How to Setup Lone Worker Protections - Android

To set up lone worker protections:

1. Log onto the Guardtek web portal as a Supervisor.

2. Hover over the Settings module and click on Equipment.

3. Select the desired device and click the green pencil Edit icon.

NOTE: The lone worker protections menu is only available once the device has been synced for the first time.

4. In the Setup Lone Worker Protections section on the page click on the Yes / No toggle for the Lone Worker protections you want to enable.

5. Depending on the Lone Worker protections that you enable, there may be additional fields to fill out to complete the set up process. ( We will go into individual detail in the Summary of Lone Worker Protection Options - Android subheading)

6. Once your selections have been made click the green Update button at the bottom right hand corner of the page.

How to Set up Lone Worker Protections - iOS

To set up lone worker protections:

1. Log onto the Guardtek web portal as a Supervisor.

2. Hover over the Settings module and click on Equipment.

3. Select the desired device and click the green pencil Edit icon.

NOTE: The lone worker protections menu is only available once the device has been synced for the first time.

4. In the Setup Lone Worker Protections section on the page click on the Yes / No toggle for the Lone Worker protections you want to enable.

5.Depending on the Lone Worker protections that you enable, there may be additional fields to fill out to complete the set up process. ( We will go into individual detail in the Summary of Lone Worker Protection Options - iOS subheading)

6. Once your selections have been made click the green Update button at the bottom right hand corner of the page.

Summary of Lone Worker Protection Options - Android

Enable Phone Call on Alert

NOTE: You need a device with a sim card with voice plan to use this option.

This option enables an automatic call to a phone number whenever any of the selected alerts are triggered

When setting up a Loan Worker Protection, Phone numbers to call (use comma as separator) you will see a proviso that says:

"Please note that if the software is installed through the Google PlayStore, and due to Google restrictions on phone features, m-Post will dial the phone number but the user will have to push the call button to initiate the call. The call won't be initiated automatically. If you want to override this and have the phone automatically call the number, without user interaction, please contact Trackforce's Support team to use an alternate installation method. Devices purchased or leased directly from Trackforce since 01/01/2019 are setup with the alternate method and thus can call automatically."

NOTE: When entering multiple phone numbers follow the same phone number format used for User Management, which is to type in the area code and phone number without spaces.

i.e. the phone number (123) 555-1234 should be entered as 1235551234

Enable manual emergency detection

This enables the panic button that a security officer can use by pressing the man down button.

Enable Tilt Detection

This allows to set an alert based in inactivity period coupled with a device angle to trigger an alarm.

0 degrees – represents an upwards vertical position - standing.
90 degrees – represents a horizontal position - lying.
180 degrees - represents a downwards vertical position - upside-down.

NOTE: Once this alarm is triggered the user will have 7 seconds to cancel the alert on device before is posted on the GuardTek portal, and before call or notifications are triggered if they were set up.

Enable Man Down Detection

This allows to set an inactivity time whereby if the device shows no movement at all after a set time period it will trigger an alarm.

Enable Impact Detection

This triggers an alarm if the device is impacted.

Enable True Fall Detection

This triggers an alarm if the device falls from more than a specified height.

Some users have asked if impacts can be tracked without the audio alarm, however this is first and foremost a safety feature.

If LWP is being used to track device damage then the user could mute the phone.

It is also important to note that sensitivity varies by device and manufacture. For example it has been noted that some Samsung devices have had the impact alarm go off simply from the device impacting a leg in a users pocket.

Enable Timer-Based Detection

This enables a security officer who is entering a danger zone the ability to activate a timer set in countdown mode that triggers alarm on GuardTek Portal as well as call or notifications if the countdown reaches zero.

Loss of Device Connection When Assigned

This triggers an alarm on the GuardTek Portal as well as call or notifications, if these were activated, once the device loses connection with internet.

NOTE: The device stills records information but does not post it real time on GuardTek portal until connection is re-established.

Once this alarm is triggered the user will have 7 seconds to cancel the alert on device before is posted on the GuardTek portal, and before call or notifications are triggered if they were set up.

Send Alerts to an External Alarm Receiver

NOTE: This feature is for integration with a 3rd party Alarm system.

Exit Geofence Area When User Signs off

This triggers an alert (anomaly) in the Guardtek web portal when the User exits the Geofence when signing off the m-Post app.

Summary of Lone Worker Protection Options - iOS